May 30, 2022
Coach vs consultant, what is the difference and which one is right for you?
Coaches and consultants perform different roles in different situations for businesses, and it's important to understand when you should use a coach, and when you should use a consultant.
In this episode, we talk about the results and output...
May 23, 2022
What is NPS 3? Since its introduction, in 2003, the Net Promoter System, which measures how consistently brands turn customers into advocates, has become the predominant customer success framework. But as its popularity grew, NPS started to be gamed and misused in ways that hurt its credibility. Unaudited, self-reported...
May 16, 2022
What are the most common questions about the Scaling Up framework? This week Kevin and Brad talk about the most questions that they see time and time again about the Scaling Up operating system.
The questions discussed are
1. How long does it take to complete the One-Page Strategic Plan (OPSP)? How often does it need...
May 9, 2022
Many scaling companies try to capture all their Standard Operating Procedures or SOPs in an effort to do things in a more consistent manner. Unfortunately, this often doesn't work and doesn't produce the intended effect.
Many end up with bulky SOPs and procedures that seem 'right' but aren't delivering what the company...
May 2, 2022
How do you get deep monthly reporting right for your business?
If you only skim financial and performance results on a monthly basis, you're missing an opportunity to course-correct, learn and improve on what you're doing.
Instead, teams should go line-by-line through financial statements, KPIs and Priorities monthly...